TERMS & CONDITIONS
ballinderry boarding small animal retreat
Please read all of the below terms & conditions that apply to you and your pet during their stay with us here in Ballinderry Boarding Small Animal Retreat.
As part of our terms, we also refer to ourselves as Ballinderry Boarding.
If there is anything at all that you are unsure about, please do not hesitate to get in touch with us to reassure you that your pet is in incredibly safe hands, leaving you to thoroughly enjoy your well-deserved break away, while your pet enjoys theirs!
RABBIT VACCINATIONS
All customers must complete a booking form (every time your pet stays with us) and include a picture of vaccination card (for rabbits only).
Important: All rabbits boarding with us MUST have up to date vaccinations:
All rabbits must be vaccinated with the 'triple' vaccination (myxomatosis, RVHD1 & RHVD2). Proof of vaccination must be sent to us upon booking, or if not available, please message us via WhatsApp on 07810481413 to advise when we will receive it.
Pictures of the vaccine card can be uploaded on the booking form at the time of booking, or sent via WhatsApp on 07810481413 within 24 hours of booking request.
If your rabbit vaccine is expired/due to expire during their boarding stay, please tell us this, when booking. Please ensure booster is given at least 1 week before they arrive and send new vaccine picture to us on 07810481413.
If your rabbit has never been vaccinated before, or your booster has lapsed, please ensure new vaccines are administered AT LEAST 3 WEEKS before they arrive for their boarding stay to ensure it takes effect. NO EXCEPTIONS.
It is your responsibility to ensure your rabbit is vaccinated correctly and on time for their boarding stay. (3 weeks before boarding stay for new vaccines & 1 week for a booster vaccination that has not lapsed).
If unable to show proof of vaccinations in time, rabbits will not be admitted and your deposit & full boarding fees are forfeited.
what do i need to bring?
Our small animal boarding retreat is all inclusive. we include everything and more that your pet will need for their boarding stay.
This includes: pellets, meadow & timothy hay blends, dried foraging, healthy treats and seasonal vegetables & herbs. Beautiful bedding, castles, potty's, hides & runs are part of their enriching boarding stay and is included in the daily rate. If you wish, you can bring a small blanket or toy that your pet enjoys and we can pop it into their suite to help settle them in.
We ask that you bring your pet along in a suitable, safe carrier and any specific pellets that your pet eats (if different to the pellets that we feed here) to avoid upset tummies. We will store your carrier here safely and have it ready for you when you pick up.
As a little thank you from us, all pets staying longer than 3 days will also receive a special gift bag with their favourite treats they enjoyed during their stay.
HEALTH
We are experienced in administering prescription medicine to pets and happy to do so during their stay. Please let us know your pets health condition and medication details (dosage, frequency, storage etc) on your booking form.
Pets must not be showing any signs of ill health when they arrive and will not be admitted.
We cannot board pets:
- within 7 days of having a general anaesthetic
- who have a serious medical issue, illness, an injury or contagious condition (we are happy to administer medication/pain relief for non serious conditions).
- in the case of rabbits, who have had a recent diagnosis of e cuniculi (depending on symptoms they presented with). Courses of medication must be completed 72 hours before boarding to make sure it has worked. A precautionary 9-day course of Panacur (for EC bunnies) must be completed the day before you drop your pets off.
DROP-OFF & COLLECTION
5pm-7pm
Drop off & collections are strictly between 5pm-7pm, 7 days per week, in 15 minute time slots.
Please ensure you arrive at the time you have chosen/we have allocated, to allow time for a calm, relaxed handover. During busy times, we have pets checking in and out on the same day.
If you are late/early, please be aware that we may already be with another customer and we will be with you as soon as possible. Please get in touch if you are running significantly late, and we will do our very best to accommodate you. We run our business from our home premises, and we have 2 young children, so we ask for your punctuality whilst we navigate school clubs and appointments for our family.
OUT OF HOURS DROP OFF & COLLECTION
10am-11pm
Save yourself time, money & energy.
We are just 20 minutes from Belfast International Airport & Belfast City Airport, so to make your holiday start a little more stress free, and arrive home without having to leave again to collect your pet, arrange to drop your pet off on the way there or pick up on the way back....or both!
On your booking form, you can request an early/late drop off/collection between 10am in the morning-11pm at night. If we can accommodate your requested times, we will let you know. There will be a small surcharge of £5 for this service.
DEPOSIT & outstanding balance
A deposit of £25 must be paid within 3 days to secure your booking. Payment can be made secure bank link on our deposit request form, cash or bank transfer.
Payment must be made within 3 days of confirmation of booking placed, otherwise, we cannot secure a place for your pet and your requested reservation will be deleted.
An outstanding balance email will follow showing the outstanding amount and with a new booking link to pay. Payment for the remainder can be made right up to the day before boarding arrival date. Please ensure payment is made in time.
CONFIRMATION OF BOOKING
We will always confirm your booking with us.
If you have not received a booking confirmation, your booking is NOT confirmed. Please check if you have received a deposit request and it has been paid.
Please ensure your vaccine card has been uploaded/sent or you have advised us of dates you plan to vaccinate. Please get in touch with us via WhatsApp if you have followed these steps and still not received a booking confirmation.
SICKNESS DURING BOARDING
If your pet becomes ill we will contact you straight away & arrange to take your pet to see a vet.
In the case of gut stasis, a common condition in rabbits, we will first administer Fibreplex, a gut stimulant, adjust their feeding and monitor closely. If vet attention is required, we will take your pet to Forestside Vets in East Belfast for consultation and treatment.
We will contact you or your emergency person to discuss action required. In the event of failure to get in contact with you or your emergency person, we reserve the right to take action and make a decision based on the vet assessment for the health and well being of your pet.
The bill for vet treatment must be paid by you after the consultation/treatment in order to release your pet back into our care. We do not charge you for transport and our time, however, if an animal has arrived with us to board and it requires treatment in the first few days or has an ongoing illness which has not be disclosed to us that requires vet treatment, then will be charged accordingly.
Unpaid vets bills will be referred to the small claims court for settlement which will include all court costs.
OUT OF HOURS VET CARE
Please be aware that if our vets are closed and we need to take your pet to an A&E Veterinary Hospital or an out of hours vet - then their charges for a consultation can be in excess of £150 (before treatment & medication). If your pet has to stay overnight, then bills can be in excess of £600 for one night. All vet bills have to be cleared, by the owner, before pets are discharged from veterinary care.
Sadly, small pets can pass away very quickly, even following medical treatment. If this happens, we will contact you immediately to discuss your wishes. Please be aware you will have to pay for any outstanding veterinary fees.
If your pet becomes ill with a condition that they have previously been treated for (but you have not told us about) then your current boarding will terminate, transferring your pet into the care of a vet or your emergency contact. You will have to pay for all veterinary fees and any remaining days paid to us will not be refunded.
NEUTERing
We do not board unneutered male rabbits. In a boarding environment, especially where female rabbits may be present, unneutered male rabbits are much more susceptible to destructive and possible aggressive behaviours. Neutering is not only essential to prevent unwanted baby bunnies, but it prevents life threatening health problems (especially in females).
Neutering allows rabbits to live in pairs and groups which is incredibly important for a happy, health pet. More information can be found here on the benefits of neutering from RWAF website.
When planning their neuter, please note that they must be neutered at least 6 weeks before they arrive for their stay to allow their hormones time to settle down.
CANCELLATION POLICY
If you cancel your booking within 10 days of arrival, your full booking cost will be due.
If you need to collect your pets earlier than the departure date booked - then any unused days are non-refundable.
If you need to cancel or alter your booking - email us at: enquiries@ballinderryboarding.co.uk These terms and conditions outline the rules and regulations for the use of Ballinderry Boarding Small Animal Retreat's Website, located at https://www.ballinderryboarding.co.uk.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Ballinderry Boarding if you do not agree to take all of the terms and conditions stated on this page.
Photography and Marketing Consent
By boarding your pet with Ballinderry Boarding, you consent to photographs or videos of your pet being used for marketing, promotional, or social media purposes. If you do not wish for your pet’s image to be used, please notify us in writing prior to drop-off.
Limitation of Liability for Customers
While Ballinderry Boarding strives to maintain a safe environment, we cannot accept responsibility for any personal injuries sustained by customers or damage to their property, including vehicles, while on our premises, except where such incidents result from our negligence or wilful misconduct.
Customers are advised to exercise due care during their visit and ensure their personal belongings are secure.
Ballinderry Boarding shall not be held liable for any delay or failure to perform services due to circumstances beyond our reasonable control, including but not limited to acts of God, fire, flood, war, government regulations, or other unforeseen events. In such cases, we will endeavour to resume services as soon as possible.
COOKIES
The website uses cookies to help personalize your online experience. By accessing Ballinderry Boarding, you agreed to use the required cookies.
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
Intellectual Property Rights
All content, materials, and information provided on this website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, are the property of Ballinderry Boarding or its content suppliers and are protected by applicable copyright, trademark, and other intellectual property laws.
The compilation of all content on this site is the exclusive property of Ballinderry Boarding, with copyright authorship for this collection by Ballinderry Boarding, and protected by applicable laws.
You are granted a limited licence to access and make personal use of this site. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
Any unauthorised use terminates the permission or licence granted by Ballinderry Boarding. You are not permitted to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit for any commercial purpose without express written consent of Ballinderry Boarding.
Prohibition of Unauthorised Use
You are expressly prohibited from reproducing, duplicating, copying, selling, reselling, or otherwise exploiting any portion of our designs, whether in original or modified form, for commercial purposes without prior written consent from Ballinderry Boarding Small Animal Retreat. Any unauthorised use of our designs for financial gain constitutes a violation of our intellectual property rights and will be pursued to the fullest extent permitted by law.
LICENCE
Unless otherwise stated, Ballinderry Boarding Small Animal Retreat and/or its licensors own the intellectual property rights for all material on Ballinderry Boarding. All intellectual property rights are reserved. You may access this from Ballinderry Boarding for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Copy or republish material from Ballinderry Boarding
Sell, rent, or sub-license material from Ballinderry Boarding
Reproduce, duplicate or copy material from Ballinderry Boarding
Redistribute content from Ballinderry Boarding
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Ballinderry Boarding Small Animal Retreat does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Ballinderry Boarding Small Animal Retreat, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Ballinderry Boarding Small Animal Retreat shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Ballinderry Boarding Small Animal Retreat reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Ballinderry Boarding Small Animal Retreat a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ballinderry Boarding Small Animal Retreat; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ballinderry Boarding Small Animal Retreat. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Ballinderry Boarding Small Animal Retreat's logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Liability for Third-Party Services
Ballinderry Boarding shall not be held liable for any actions, delays, or issues caused by third-party service providers, including but not limited to pet transport services or veterinary care providers.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

